Frequently Asked Questions
Everything you need to know about getting your feline friend moving.
How long does shipping take for my order?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-7 business days depending on your location.
What is your return policy?
We offer a 30-day return policy on all products. Items must be in their original packaging and in like-new condition to qualify for a full refund.
Is the cat exercise wheel difficult to assemble?
Our exercise wheel is designed for easy home assembly. Each unit comes with a detailed instruction manual and a link to a step-by-step assembly video.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Is there a weight limit for the exercise wheel?
Our wheels are engineered to safely support cats weighing up to 25 pounds, provided the unit is assembled on a level surface.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.